Terms & Conditions
You must be 18 or older to buy alcohol. By placing an order with us online you are confirming you are 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
If you are buying alcohol for someone else the recipient also has to be 18 or older.
Deliveries must be accepted by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
If we are unable to fulfil the whole of your order for any reason and have to replace some items - you will be notified via contact email address provided and/or the phone number on your order about the non-fulfilment. We will suggest recommendations of similar value/size/type.
We offer electronic gift vouchers that can be redeemed on any of the items purchased on our website, whether it’s beer or merchandise. We also offer posted vouchers that can be redeemed at Beermoth Specialist Beer Shop or Café Beermoth. Vouchers are in multiples of £10 and £20. Gift vouchers cannot be refunded or exchanged for cash and will expire after 24 months of purchase.
Standard Returns Policy
If goods are to be returned to Beermoth, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our shop, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at email@example.com if you would like to return your goods back to us and we will help you to do this.
We do not accept returns of perishable goods (all of our beer products) from outside of the UK.
Faulty or Damaged Items
If there is a problem with your order or items are faulty, you must inform Beermoth within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at firstname.lastname@example.org. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at email@example.com and we will either resend the order, or issue a full refund or offer a voucher for the spent amount on your next order, whichever is preferable.
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
This does not affect your statutory rights.
Taxes and Other Charges
As these orders are paid for in the UK, VAT is payable on all online shop orders.